Deluxe Airport Transfers - Terms and Conditions

Terms of Service

You will automatically receive an 'Journey Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.

You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver's telephone number. Deluxe Airport Transfers Ltd will not refund you if you have forgotten to take this with you.

Deluxe Airport Transfers Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Deluxe Airport Transfers Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Deluxe Airport Transfers Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Deluxe Airport Transfers Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact our customer services team immediately.

Deluxe Airport Transfers Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Deluxe Airport Transfers Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible.

Deluxe Airport Transfers Ltd use their own transport wherever possible but do use third party companies where appropriate.

Deluxe Airport Transfers Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:58 26th December, 18:00 31st December to 23:58 1st January, other days may also be affected

Waiting Time

On journeys collecting from an airport, as standard, Deluxe Airport Transfers Ltd allows all passengers 1 hour from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £10/15min rate.

Deluxe Airport Transfers Ltd will honour requests for collection [X] minutes after flight landing, as assigned in booking form, however customers requesting this are not entitled to any additional waiting time beyond the requested period (3h max.). No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive.

Deluxe Airport Transfers Ltd will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to office@deluxetransfers.co.uk

Waiting time for all other journeys will be charged at £10/15min. pro rate from the scheduled collection time.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

Deluxe Airport Transfers Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Deluxe Airport Transfers Ltd confirming the cancellation, then we have not received it. In this case please give us a call on +44 778 0077 540.

Refunds will not be issued in the following circumstances:

No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
All other circumstances where a refund may be possible should be addressed directly with Deluxe Airport Transfers Ltd's customer services.

Complaints

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.