FAQ
Frequently asked questions, answeredWhich London airports do you operate from?
We provide airport transfer services to and from Hetahrow Airport but we also cover Luton, Gatwick and Stansted airports.
How early do I need to book my car?
We recommend you to book 24 hours in advance if you're booking online, or just call us on +44 778 0077 540 if you need a transfer within 24 hours.
Do I need to pay extra for a via journeys??
Yes, there will be an additional charge for a via journeys, depending on the distance.
Do I have to book online?
You can contact as to get quotation or make a booking on the phone.
Try online bookingCan I pay cash?
Unfortunately, we don't accept cash.
How do I find my driver?
The pick up instructions will be contained in your confirmtion email.
Will I incur any extra charges if my plane is delayed?
No, we will track your plane's progress when it is in the air. That's why it's important to place the time and number of your flight when booking. Our driver will arrive after time specified in "Pickup time after plane landing" fild. In most cases, it takes about 60 minutes to check in and leave the terminal.
Do I need to pay in advance?
Yes, unfortunately we don't accept cash so you need to make the payment in advance. We accept all major debit and credit cards.
What is a special occasion surcharge?
There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, snow, landslide or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.
What if I miss my flight?
Contact us by phone as soon as possible. We will arrange your transfer for a new date and time free of charge, as long as the driver has not been dispatched.
What is the 'Meet and Greet' service?
the "Meet and Greet" service is where the driver parks his car and enters the airport terminal holding a sign with your name on it. This service is included as standard for an additional £10, to cover parking charges.
What happens if my flight is cancelled?
Contact us as soon as possible by the phone. In this case, we will not have despatched a driver since the status of your flight will have been monitored by us. We will place your booking on hold for 24 hours and you can re-book your transfer at no extra cost within this period.
Do you have an infant / baby / child or booster seat in your cars?
No, however if you require one, do let us know in the booking form. We will try to get the one you need but it's not guranteed.
How much luggage can I take?
The luggage space varies across different types of vehicles. The amount of luggage permitted is listed by specific car during the booking process. We have a range of vehicles to choose from, so you can select a larger vehicle if you have a large amount of luggage.
How do you count passengers?
We count passengers as the total number of persons travelling, including children and infants.
Is your Company licensed and insured?
Yes, we are fully licensed. All our vehicles are also insured.
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